Termini di servizio

OMAX WHITELABEL eSIM PROGRAM TERMS AND CONDITIONS (SHARED PAYMENT - AIRWALLEX THROUGH OMAX)Effective Date: 1 June 2026Last Updated: 22 April 2026 These Whitelabel Terms and Conditions (“Whitelabel Terms”) govern the provisioning and operation of a branded eSIM storefront and associated services (the “Whitelabel Service”) by OMAX Group Ltd, a company registered in England and Wales under company number 16125244, with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“OMAX”), for a business Customer (the “Partner”).These Whitelabel Terms are supplemental to the OMAX Master Terms and Conditions published at omaxtelecom.com/legal/terms (the “Master Terms”). In the event of conflict, these Whitelabel Terms prevail over the Master Terms in respect of the Whitelabel Service, save that the Data Processing Agreement (Schedule I of the Master Terms), the Acceptable Use Policy (Schedule K of the Master Terms), and Clauses 10 (Regulatory Compliance), 11 (Data Protection), 13 (Confidentiality), and 20 (Governing Law) of the Master Terms apply without modification.Under these Whitelabel Terms, OMAX is the Merchant of Record for all End User payments. End User payments are processed through Airwallex as the default payment gateway and acquirer, engaged by OMAX. OMAX contracts directly with the End User in respect of the payment, collects the payment, and settles the Partner’s net revenue share on a monthly cycle. The Partner does not receive, view, or store End User card data and operates within a minimal PCI-DSS scope.

1. DEFINITIONS

Capitalised terms not defined here have the meaning given in the Master Terms. In addition:“Acquirer” means the card-acquiring bank or payment institution that settles card payments to OMAX.“Bappy Platform” means the Bappy Reseller SIM API and associated OMAX infrastructure on which the Storefront operates.“Chargeback” means the reversal of a payment card transaction initiated by the card issuer, cardholder, or card scheme.“End User” means the individual or entity that purchases an eSIM or related service through the Storefront.“Gateway” means the payment service provider through which End User payments are processed, being Airwallex by default.“Gross Revenue” has the meaning given in Clause 12.1.“Merchant of Record” or “MoR” means the entity that contracts directly with the End User in respect of the sale and is responsible for charging the End User, issuing receipts and refunds, handling Chargebacks, and accounting for tax on the sale.“Partner Net Revenue” has the meaning given in Clause 12.2.“Reserve” means funds withheld by OMAX or its Acquirer against Chargeback, refund, and fraud exposure, as set out in Clause 15.“Settlement” means the payment by OMAX to the Partner of the Partner Net Revenue.“Storefront” means the Partner-branded eSIM storefront hosted by OMAX on the Partner’s domain or subdomain.“Wholesale Fees” means the fees payable by the Partner to OMAX for eSIM packages, mobile recurring charges, and any other underlying Service consumption, as set out in the Order Form and applicable rate card.

2. STOREFRONT PROVISIONING AND BRAND

2.1 OMAX will build, host, and maintain a Partner-branded eSIM storefront on the Bappy Platform.

2.2 OMAX will launch the Storefront within 48 hours of the later of: (a) signature of the Order Form; (b) receipt of the setup fee and deposit; and (c) delivery by the Partner of all required brand assets (logo files in SVG or PNG, colour palette, typography, copy, domain or subdomain instructions, and any DNS access required).

2.3 The Partner grants OMAX a non-exclusive, royalty-free licence, for the term of the Whitelabel Service, to use the Partner’s name, logo, brand marks, copy, and domain names, solely to build, host, operate, maintain, and support the Storefront and related communications to End Users.

2.4 OMAX grants the Partner a non-exclusive, non-transferable, non-sublicensable licence to market, link to, and operate the Storefront under the Partner’s brand during the term.

2.5 The Storefront draws on the Bappy inventory of eSIM packages (210+ countries, 2,968+ packages on the Effective Date). OMAX may add, remove, or modify packages from time to time. The Partner may restrict the catalogue exposed on the Storefront via the Dashboard.

2.6 The Partner must not identify, disclose, or reference the identity of OMAX’s upstream Tier-1 Carrier Backbone or any underlying operator in any marketing, sales, or End User communication. The Partner must not represent itself as a mobile network operator unless it is one.

3. FEES, DEPOSIT AND MATCHING CREDIT

3.1 Setup fee. EUR 500, payable in advance of provisioning and non-refundable once the Storefront is launched.

3.2 Deposit. EUR 500, payable in advance. The deposit is refundable on termination subject to setoff against outstanding Wholesale Fees, Chargebacks, and losses properly due to OMAX.

3.3 Matching credit. On launch, OMAX credits the Partner’s Wholesale account with an additional EUR 500 of non-withdrawable starting credit, usable only against Wholesale Fees and expiring 12 months after launch if unused.

3.4 No monthly recurring fee. There is no monthly platform fee. OMAX charges only per-package Wholesale Fees, the mobile recurring charge in Clause 3.6, and the payment-processing service fee in Clause 12.2(c).

3.5 Wholesale rate card. Bappy wholesale rates are as set out in the Order Form and referenced rate card (current version on the effective date of the Order Form). Rates may change on 30 days’ written notice. Where a change materially disadvantages the Partner, the Partner may terminate the Whitelabel Service without penalty by notice given within the 30-day notice period.

3.6 Mobile recurring charge. EUR 0.09 per month per active SIM or eSIM (a SIM with any data, voice, or SMS activity in the calendar month). Inactive SIMs are not charged a mobile recurring charge.

3.7 All fees are stated in Euro (EUR) unless the Order Form states otherwise, and are exclusive of any value added tax, withholding tax, or other applicable tax for which the Partner is itself liable.

4. DASHBOARD, SUPPORT AND OPERATIONS

4.1 OMAX provides the Partner with dashboard access for catalogue management, order reporting, End User management, and reconciliation.

4.2 Support roles. Tier 1 (End User-facing) support is provided by the Partner to its End Users, covering order assistance, delivery questions, device compatibility guidance, and refund handling. Tier 2 (technical) support is provided by OMAX to the Partner during OMAX business hours (Monday to Friday, 09:00 to 18:00 UK time), covering Platform availability, provisioning, and carrier-level issues.

4.3 OMAX delivers eSIM profiles to the Storefront by QR code and LPA activation string immediately on successful order completion. The Partner is responsible for clear display and delivery of activation instructions to End Users.

4.4 Compatibility. The Partner must prominently display the eSIM device compatibility notice on the Storefront, in the order flow, and in End User receipts. OMAX is not liable for End User device incompatibility or for eSIM installation failures arising from End User error.

5. END USER CONTRACT AND DISCLOSURES

5.1 The End User contracts for the underlying eSIM Service under the End User-facing terms of use published on the Storefront. The Partner is responsible for publishing appropriate End User-facing terms, privacy notice, cookie notice, and refund policy, each consistent with these Whitelabel Terms, applicable consumer law (including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or equivalent EU or local law), and applicable data protection law.

5.2 OMAX will provide template End User terms, privacy notice, and refund policy on request. The Partner may adapt these templates but remains responsible for their legal accuracy in the Partner’s markets.

5.3 Because OMAX is Merchant of Record for the payment leg, the Storefront must include a prominent statement such as: “Payments for this storefront are processed by OMAX Group Ltd, United Kingdom, under the Tourlink eSIM programme.” OMAX will appear on the End User’s card statement under a descriptor such as “OMAX * Tourlink”.5.4 The Storefront must not make representations about service coverage, throughput, or quality beyond those provided by OMAX in the current product documentation. Marketing claims such as “unlimited” must comply with advertising standards and with the Fair Use rules in Clause 7.5.5 The Partner must ensure that: the Storefront displays the total price inclusive of taxes, where required by law, before the End User confirms the order;the End User expressly consents to immediate provision of the digital Service and expressly waives the 14-day consumer cooling-off period where the Service is activated immediately, such consent being a pre-condition to receiving the QR code;appropriate age-gating is applied where required by law.

6. DATA PROTECTION

6.1 In respect of End User personal data collected through the Storefront and processed on OMAX’s infrastructure, the Partner is Controller and OMAX is Processor. Schedule I of the Master Terms (Data Processing Agreement) applies.

6.2 Typical categories of End User personal data processed include name and contact data, device identifiers (IMSI, ICCID, IMEI), usage records, authentication events, payment tokens, and, where collected for regulatory KYC or marketing, identity documents and marketing consent.

6.3 The Partner is responsible for providing a lawful basis for processing, serving the End User with a compliant privacy notice, honouring End User data subject rights, and implementing cookie and electronic-marketing consent in line with PECR, ePrivacy, UK GDPR, and EU GDPR.

6.4 OMAX will notify the Partner of any personal data breach affecting End User data without undue delay and in any event within 72 hours of awareness.

6.5 Tenant data is logically isolated. OMAX will not use End User personal data of one Partner to benefit another Partner.

7. ACCEPTABLE USE, FAIR USE AND FRAUD

7.1 The Partner must ensure End User compliance with the Master Terms Acceptable Use Policy (Schedule K) and must not permit use of the Storefront for any prohibited activity.

7.2 Fair Use. eSIM packages are intended for genuine retail roaming and travel use. Activity consistent with SIM-boxing, bulk tethering, permanent hotspot operation, or commercial resale of connectivity by End Users may be throttled, suspended, or disconnected.

7.3 Fraud screening. OMAX and its Gateway apply industry-standard fraud rules (velocity checks, BIN filtering, device fingerprinting, 3D Secure 2 challenge, geo-risk scoring). High-risk transactions may be declined without liability.

7.4 The Partner is liable for End User-originated fraud, abuse, or misuse of the Storefront, save for fraud caused by OMAX’s gross negligence or wilful misconduct.

8. SERVICE LEVELS

8.1 OMAX provides the Storefront and underlying Bappy Platform in accordance with Schedule J of the Master Terms. The monthly availability target for the Storefront and Bappy API is 99.9%.

8.2 Service credits for availability failures are as set out in Schedule J of the Master Terms and are the Partner’s sole and exclusive remedy for availability failures.

8.3 OMAX schedules maintenance outside peak retail hours (defined as 18:00 to 23:00 UK time, Friday to Sunday) where reasonably practicable, and gives the Partner at least 72 hours’ prior notice.

9. TERM, TERMINATION AND TRANSITION

9.1 The Whitelabel Service commences on the launch date and continues on a rolling monthly basis until terminated.

9.2 Either party may terminate for convenience on 30 days’ written notice.

9.3 Either party may terminate immediately for material breach (including non-payment of Wholesale Fees after the cure periods in the Master Terms) or on the insolvency of the other.

9.4 OMAX may suspend or terminate immediately for breach of the Acceptable Use Policy, suspected fraud, sanctions risk, regulatory direction, or risk to the Platform.

9.5 On termination: the Storefront is taken offline on the effective date of termination or, at the Partner’s written request, kept in a read-only state for up to 30 days to service post-sale End User queries;OMAX will provide, on written request within 30 days of termination, an export of End User records and order history in CSV or JSON;the Partner must delete OMAX-supplied code, documentation, and API keys, and cease all use of OMAX Confidential Information;outstanding Wholesale Fees, Chargebacks, and losses due to OMAX are netted against the deposit and against any Reserve; any surplus is refunded within 60 days; any shortfall is invoiced and payable within 14 days;active eSIMs already sold to End Users continue to function for the remainder of their validity, the cost of which is settled under Clauses 3, 12, and 13.9.6 In-flight Chargebacks may be received by the Acquirer for up to 180 days after termination. The Reserve and deposit may be retained for that period and released net of Chargebacks.

10. LIABILITY, WARRANTIES AND INDEMNITIES

10.1 The liability regime, warranties, and indemnity principles of the Master Terms (Clauses 14, 15, and 16) apply to the Whitelabel Service.

10.2 Without limiting the above, the Partner specifically indemnifies OMAX against any claim, fine, or regulatory action arising from: (a) the Partner’s End User-facing terms, privacy notice, or marketing; (b) the Partner’s failure to collect or remit any indirect tax for which the Partner is itself liable in its markets; and (c) End User fraud or abuse not caused by OMAX’s gross negligence or wilful misconduct.

11. MISCELLANEOUS

11.1 The general provisions of the Master Terms (Clauses 18 Force Majeure, 19 Notices, Assignment and General, and 20 Governing Law and Dispute Resolution) apply to the Whitelabel Service.

11.2 Neither the Partner nor OMAX may publicise the commercial terms of the Whitelabel Service (including setup fee, deposit, wholesale rates, and volumes) without the other’s prior written consent, save that each party may refer to the existence of the Whitelabel relationship in customer lists, case studies, and marketing, subject to brand approval.

11.3 The Partner appoints OMAX as its limited agent solely for the purposes of operating the Storefront, delivering eSIM profiles, and collecting End User payments as Merchant of Record. No wider agency or partnership is created.

12. PAYMENT GATEWAY, ACQUIRER AND PCI-DSS

12.1 OMAX integrates the Storefront with Airwallex as the default Gateway and Acquirer. OMAX may substitute or supplement Gateway providers on 30 days’ notice.

12.2 OMAX maintains PCI-DSS compliance appropriate to its role as a merchant using a compliant Gateway. The Partner’s PCI-DSS scope is limited to SAQ-A as hosted by the Gateway. The Partner must not collect, transmit, or store End User primary account numbers, card verification values, expiry dates, or magnetic stripe or chip data through any Partner-controlled channel.

12.3 Accepted payment methods, supported currencies, and 3D Secure rules are configured by OMAX and may vary by destination, card scheme, and risk profile.

12.4 In the event of insolvency, failure, or loss of licence of the Gateway or Acquirer, OMAX will use commercially reasonable endeavours to migrate to an alternative provider. OMAX is not liable for Settlement delays caused solely by such events, save that it will treat Settlement obligations as preserved subject to recovery from the failed provider.

13. PRICING, CURRENCY AND FX

13.1 The Storefront displays End User prices in the currencies enabled in the Dashboard. The Partner sets retail prices per package, subject to a minimum mark-up over Wholesale Fees as set out in the Order Form.

13.2 Currency conversion between the End User-charged currency, the Acquirer settlement currency, and the Wholesale Fee currency (EUR) is performed by the Acquirer or by OMAX. The applicable FX rate and FX spread are set out in the Order Form. Default FX spread: Airwallex interbank rate plus 1.0%.

13.3 Gross Revenue. For each End User sale, “Gross Revenue” is the total amount charged to the End User by the Acquirer, in the End User-charged currency, less: (a) Acquirer processing fees; (b) FX conversion charges; (c) refunded and Chargeback amounts; and (d) Gateway surcharges or card scheme fees.

13.4 Partner Net Revenue. “Partner Net Revenue” equals Gross Revenue converted to EUR, less: (a) the applicable Wholesale Fee for each sold package (including the mobile recurring charge allocated to the month); (b) any active Reserve contribution; (c) an OMAX payment-processing service fee of -2.00% of Gross Revenue (covering Gateway, Acquirer, and FX handling by OMAX); and (d) any other amounts properly owed by the Partner to OMAX.

14. SETTLEMENT AND PAYOUT

14.1 OMAX settles Partner Net Revenue monthly, on the 15th of each month for sales completed in the prior calendar month (or the next Business Day if the 15th is not a Business Day), provided Partner Net Revenue for the month exceeds EUR 200. Amounts below EUR 200 roll over to the next cycle.

14.2 Settlement is paid to the Partner’s nominated bank account stated on the Order Form, in EUR or, at the Partner’s written request, in USD or GBP subject to a further 0.5% FX spread.

14.3 The Partner is responsible for issuing an invoice or self-billing statement to OMAX for the Partner Net Revenue, where tax law requires, and for accounting for any tax on its receipts.

15. VAT AND INDIRECT TAX

15.1 Because OMAX is Merchant of Record, OMAX is responsible for charging, collecting, and remitting any value added tax, goods and services tax, sales tax, or equivalent indirect tax legally applicable to the End User sale, in accordance with OMAX’s own tax registrations.

15.2 OMAX’s indirect tax position (place of supply, electronically supplied services rules, OSS or IOSS, B2C versus B2B) is applied to each transaction based on customer country, customer status, and price display configuration. Tax amounts are shown at the order checkout where legally required.

15.3 Partner Net Revenue is calculated net of VAT or equivalent taxes charged to End Users; End-User-side taxes are not part of the Partner’s revenue share.

16. REFUNDS, CHARGEBACKS AND RESERVE

16.1 Refunds. The Partner sets the refund policy within the parameters permitted by OMAX (full or partial refund of unused packages within 14 days of purchase; no refund once the eSIM is activated, except where required by law). Refund requests are submitted by the Partner through the Dashboard and executed by OMAX via the Acquirer. Refund amounts are deducted from the next Settlement or, if necessary, from the Reserve and deposit.

16.2 Chargebacks. The Acquirer receives and processes Chargebacks. On receipt of a Chargeback, OMAX will: (a) gather transaction evidence (order record, QR delivery log, activation log, End User IP and device data) and submit a representment where the Partner instructs within 5 Business Days; and (b) in all cases, deduct the Chargeback amount and any Chargeback fee from the next Settlement, from the Reserve, or from the deposit.

16.3 The Partner is liable in full for Chargebacks attributable to its Storefront, End Users, marketing, or delivery process, save for Chargebacks caused solely by OMAX’s gross negligence or wilful misconduct.

16.4 Where the Partner’s Chargeback ratio exceeds 0.9% by count or 1.0% by volume in any rolling 30-day period, OMAX may (a) increase the Reserve; (b) require additional fraud controls (mandatory 3DS2, geo-block, step-up KYC); (c) suspend Settlement; or (d) suspend or terminate the Whitelabel Service, in each case without further notice.

16.5 Reserve. OMAX operates a rolling Reserve equal to 10% of Gross Revenue during the first 90 days of live operation, and thereafter such percentage, not exceeding 10%, as OMAX determines based on Chargeback and refund experience. The Reserve is held by OMAX in a dedicated balance, applied first against Chargebacks, refunds, and losses due to OMAX, and released to the Partner on termination in accordance with Clause 9.5.16.6 OMAX may increase the Reserve without notice in response to elevated risk (for example, a spike in Chargeback ratio, regulatory action, or suspected fraud), and will provide the Partner with a written explanation within 5 Business Days.

17. RECONCILIATION AND REPORTING

17.1 OMAX publishes in the Dashboard, for each calendar month and within 10 Business Days of month-end: (a) Gross Revenue by currency; (b) Acquirer fees and FX charges; (c) Wholesale Fees; (d) mobile recurring charges; (e) OMAX service fee; (f) refunds and Chargebacks; (g) Reserve movements; and (h) Partner Net Revenue.

17.2 The Partner must raise any Settlement dispute in writing within 30 days of publication of the statement; thereafter the statement is deemed accepted.

18. CONTACT

OMAX Group Ltd (trading as OMAX Telecom) Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Company registration number: 16125244 (England and Wales).General enquiries: hello@omaxtelecom.com Legal and formal notices: legal@omaxtelecom.com Whitelabel support: support@omaxtelecom.com Abuse reporting: abuse@omaxtelecom.com Telephone: +44 20 805 861 85

SCHEDULE 1 - ORDER FORM CHECKLIST

On signature of the Order Form the Partner must confirm, at a minimum:

• Storefront domain or subdomain.
• Brand assets delivery date and format.
• Retail pricing currency or currencies to be enabled.
• Target launch date.
• Nominated Settlement bank account (IBAN or equivalent) and holder name.
• Preferred payout currency (EUR, USD, or GBP).
• Starting Reserve percentage (default 10% of Gross Revenue for the first 90 days).
• Named Partner technical, commercial, and legal contacts.
• Beneficial ownership and KYC documentation pack.
• Signed acceptance of the Master Terms and of these Whitelabel Terms (Shared Payment).

End of Whitelabel Terms and Conditions (Shared Payment).